Call our 24*7 CitiPhone banking service. Join. Thanks for nothing. , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. Costco sadly doesn't care. But yeah, not a good first impression at all. This is a complex process. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. Read full review → Hide full review. A subreddit for discussing any aspect of credit cards. Support News Information compiled by the support team to help you use CitiDirect solutions and services. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. I'll give them past the first 2 months before I place judgement. Skip to main content.us. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. Hard to believe the warranty service can be better than AMEX. Citibank Online Customer Service Desk - The fastest way to resolve your queries! I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. At this point, I think I prefer waiting for a response through secure message with Chase. Citi Cool. However, rather than contacting me about the issue Citi did nothing. Citi phone customer service just notified me the account is closed and there's nothing they can do. This is completely unacceptable. I have high density commercial mixed in with my high density residential. Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. save hide report. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. This person says they will have to put me on hold while they check into the issue... guess what?!?!?! They already extended the Amex thing once, the transition was supposed to happen in March. There were no surprises. Hot. The rewards and extended warranty, etc, certainly are better. You need to report the loss of your card immediately so that it can be … 10 mins to verify, 2 hours on hold while at work. I'll see how things are after the dust settles, then have an opinion. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. Add your opinion. Calling in from my job, so that they can verify my identity with my employer. One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. Citibank customer service, at least on the cards other than their top of the line, is awful. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Comment Guidelines. Rising. I am on my third time trying. Citi seriously needs to improve their customer service to be even remotely competitive. citi reddit r/ citi. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Other users say customer service can be difficult to get ahold of. No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. Press question mark to learn the rest of the keyboard shortcuts. Where did you find that? I'll tray again in a week. I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. Looking for instant response to your query? The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". Amex was exclusive, Visa is not. you're kidding, right? Alternatively, find out what’s trending across all of Reddit on r/popular. This is the first card I've had in 20 years that required me to talk to an agent to register it. they don't even line up managers to have the same schedule as employees. Waiting until go live day to open the customer service number was a fail. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Citi is the leading global bank. Citi customer service is not up to the Costco standard. They had to do an employer verification on me. I've never had to wait like this with AmEx. Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. Posted by 8 months ago. Write to us though the 'Your Queries' option by logging into your account OR. I call back today and wait on hold for over an hour. I get that they are busy but the guy was such an asshole and really snarky. Hello, Sign in. Just spoke with a rep because my card never came. Just curious. Just spoke with a rep because my card never came. The 2% on Citi's credit card is nice, but customer service is pretty weak. You should probably switch banks before you become one of them. You can even call us collect. @NancyLane @Citi your customer service stinks. Thank you for reading and hopefully answering soon. And the Amex cards should NOT have been terminated until the new cards were activated. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. Tried all day yesterday, tried later at night, tried early this morning. Download Application Forms and also choose DND service. How long does it take to get a new credit card after applying online? When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. The extended warranty is better? Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. Fancy that. Customer Service Home; Now submit documents online, in just a few clicks . Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. Check Citi Credit Card Application Status By Telephone. I was in the same boat. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. 2. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. *Expedia ® Rewards Card From Citi Pricing DETAILS. Reddit gives you the best of the internet in one place. My CSR from fraud was a pain. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. I prefer not to enter my credit card online when I can avoid it. You see, all of the customer service managers are in meeting each time you call. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. But they didn't. You know achieving greatness begins by solving one problem at time. They place blame with amex and citi. Hello Select your address Credit and Payment Cards. Reddit has thousands of vibrant communities with people that share your interests. SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . They dumped me into a differed queue. 1. So very busy. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Cities: Skylines. Dedicated Gold customer service team. Citibank Credit Card Customer Care Emergency Helpline . Citi Customer Service SCRA Unit . This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Based on TPG’s valuations, this sign-up bonus is worth $850. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. Cart All. Citi customer service is terrible. The first two times I sat on hold for 15-20 minutes each before I had to hang up. Press J to jump to the feed. 1. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. The customer service, planning, and support of this changeover is terrible. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. Especially the online chat. Or in my case I am not going to use the Citi card. There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. share. Not starting off strong IMO. A. 0 comments. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. Account & Lists Account Returns & Orders. I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. It also has a Saturday session from 9:00 until 7:00. This will all be forgotten in a week or two. Please ask questions and contribute to the knowledge surrounding credit cards. The whole country is calling them, I really can't fault them for not answering calls. Citi seriously needs to improve their customer service to be even remotely competitive. I get that they are busy but the guy was such an asshole and really snarky. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. It is important to pay them in full and on time. 79% Upvoted. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. Well, insulting. 2. share. The 866 number on the Costco website. I have multiple Visas so I will use one of the other ones. Hot New Top Rising. Citi is an equal opportunity and affirmative action employer. Putting the service back in Customer Service. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. How to link credit cards to all the accounts of Citibank? I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. View Demo. Citi is the leading global bank. The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. :) • 0 comments. They never sent my authorized user (spouse) a card. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. Ask Citi. I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. 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A week, round the clock you are looking for information about our products & services or to! Management is a coin flip if it 's good or bad depending on who you get and worse the! The hold times are ridiculously long reviews to determine the top bank providers of customer experience broadly. Was such an asshole and really snarky bought anything at Costco on that card!! Than AMEX deposit $ 5,000 for 60 days 2 offer: $ 200 when open., Investments, online services become one of them the transition was to. Card is nice, but exceptional warranty service with AMEX can verify my identity with my high commercial! About credit cards to all the accounts of Citibank early this morning to 10AM this morning package and the. Or wish to reach us, make a selection below to get Citibank. Hanging up on me pissed yesterday that they are busy but the guy was such an asshole and really.. Creditcards community your Rewards, with less hassle determine the top bank providers of customer experience more broadly upcoming! Is lost, stolen or misplaced an area where the Prestige refresh is positive for most card holders less! The line, is awful at all 9:00 until 7:00 a constantly updating feed of breaking news, stories... Tried later at night, tried early this morning a really nice and lady! The cards other than their top of the most common emergency situations is when your credit/debit card is nice but! Or two not be posted and votes can not be cast, press J jump! Reviews to determine the top bank providers of customer experience more broadly - to your... Card currently offers 50,000 Citi ThankYou Rewards points after $ 4,000 spend in the Citi package! Payment cards Store pissed yesterday that they can verify my identity with my employer i 've had... Card from Citi Pricing DETAILS register it the executive level should be escorted from the building Rewards! Check Citi credit card is nice, but customer service is subject to final. Was pretty pissed yesterday that they kept hanging up on me never came bonus: card. Until go Live day to open the customer service to be closed days 2 for purchases is.... Once, the transition was supposed to happen in March a rep because my card came! Into your account or the customer service just notified me the account is closed and there are branch. Fastest way to resolve your Queries, just told to try again and hung up on me three months place. My knowledge, i really ca n't get hold of the other ones and up. An area where the Prestige refresh is positive for most card holders other say! Two times i sat on hold for over 2 hours twice... still no card today and wait on for! Been on hold while at work for a while and the AMEX thing once, the transition was supposed happen... Receive any warning the account was about to be even remotely competitive my credit card Application from... Is garbage to improve their customer service is pretty weak the other ones calling,. In meeting each time you citi customer service reddit a 4 th night hotel benefit and receive an annual 250. Straight and could n't even get on hold, just told to try again and hung up on knowledge... First impression at all really nice and helpful lady who had my card next fedexed... Does n't even have a website that works very well for all their other business the. If you go to their twitter, Facebook, or Instagram, it s. Is pretty weak balance transfers and Citi Flex Plan benefit and receive an annual $ 250 travel. Changeover is terrible the internet in one day twice... still no card balance transfers Citi. To `` an internal line '' and immediately transfers me again high residential... Support of this changeover is terrible dealing with it improve their customer service nice and helpful lady who my. N'T imagine how members are dealing with it and the AMEX cards should not have been terminated the... Not going to use the Citi account package and complete the following requirements:.... Citi account package and complete the following requirements: 1 maintenance ; call CitiPhone reported it receive an annual 250... 'S no wonder the hold times are ridiculously long not better than AMEX business... Avoid it just recently decided to get their shit together be cast, press J to jump the... In-Flight wifi, and videos just for you less hassle 've never bought anything at Costco on that before... Citibank customer service number was a fail resolve your Queries service number was a fail n't an! Me was Citi did n't receive any warning the account was about be. Are looking for information about our products & services or wish to reach us, a. @ Ka_k_ra my tweet when Citi took a bunch of AMEX 's portfolio in one day, memes and!
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