I find out that premiums were increased by $20.00!! Plus utilize my USAA credit card most because I can pay it immediately from my checking account. In fact, American Express took my APR to zero while my husband is deployed. I called telling them it was not me, to please secure my funds, stop sending my info to unknown addresses. Review #2350727 is a subjective opinion of poster. USAA members can send and receive money using the USAA bank app, Zelle, and deposit checks from their phones. Don't let the commercials fool you; the other thing that USAA cares about is money, not our veterans! Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Login is constantly changing and can't be done on non-Google search engine. After a while, one forgets about the account. More interested in pandering to "social justice" and promises of "community investment" than customer service. Bureau of Consumer Financial Protection v. USAA The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. Everyone simply apologizes and says there is nothing they can do. I was still locked out of my account. Review #2310925 is a subjective opinion of poster. With few branches, USAA is best for phone and online banking. Review #2306500 is a subjective opinion of poster. Horrible customer service. This is literally the only one of my creditors that doesn’t offer these benefits to customers. USAA is an excellent bank for veterans and their family members who have served in the military. They are more concerned in pointing the blame at me who has not logged in into that account for 2 months and say the security breach was my error, and I ought to change my passwords again. USAA was first mentioned on PissedConsumer on May 09, 2008 and since then this brand received 1554 reviews. Review #2274347 is a subjective opinion of poster. Stay away from this business! Why trust us Definition of terms. I even applied with online lenders who guarantee the lowest rates. They have recent become difficult in handling car claims refusing to handle damage resulting from our car hitting highway debris. Their range of services and level of service have deteriorated over time. We haven't had an account together since 2014 so I know they were made up after the fact and they sent me 4 pieces of paper with different claim numbers and the reasons why they denied me which I stated they can't use as a reason. Rating 3.33/ USAA Federal Savings Bank has an overall customer satisfaction rating of 3.3 out of 5 stars based on 3 votes and 1 reviews & complaints for 1 branch. FAQ. … even with a rare occurrence, whatever the issue, it was resolved with courtesy, consideration, and yes, even kindness. AN THE TREATMENT I AM RECEIVING..WILL BE DISCONTINUEING MY SERVICES .THIS REALLY IS SAD LOSS A EXCELLENT CUSTOMER OVER 62 .$. I guess I should have known, as I've been very happy with their bar none customer service since day one. Consumers may contact the company through phone call, live chat, and social media–customers can also contact USAA representatives via email. USAA Bank offers a full line of checking and savings accounts, loan services and access to ATMs nationwide. Three weeks later called Loan officer , Katrina lied to us again and hung up on us. They used to look out for their customer, no longer. The majority of the complaints, however, were answered in a timely manner. User's recommendation: Pray you can qualify and it is as good as it claims to be. USAA denies you after 50+ years of being a customer: check USAA fails to adhere to laws requiring denials: check Presidential complaint made: check Middle Level Manager at USAA hangs up on you: check DOI complaint made: check Director at USAA denies you: check Make a BBB complaint: check Out $4,000: check USAA IS THE WORST INSURANCE COMPANY AROUND. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. It's known for its renowned customer service and strict eligibility requirements. Their security measures are top notch. I asked why and the bank and the senior manager could not even give me a valid justification. I contacted USAA to notify them of the finding. See reviews below to learn more or submit your own review. I am stating this again “THEIR RESPONSES DO NOT MATCH WITH EACH OTHER” and they contradict each other! It's a mess. USAA is going downhill so fast i cannot keep up. That’s less funding than most competing lenders offer, but USAA also has a far lower maximum APR than most competitors, at 17.65%. 3.3. They have no monthly fees for their accounts only overdraft fees, which is understandable. USAA ranks 275 of 1851 in Financial Services category. Another person called weeks later. I am with USAA for life!! Just a veteran, but good enough! ATM fee refunds. We have been a USAA customer for years. What is your customer experience with USAA? To the point that after 11 months of waiting I have decided to move on with another bank! I am beyond furious about USAA turning my father, a 24 year combat officer in the US Army and 48 year member of USAA, turned my father's accounts over to DCM a "trusted" debt collection agency. USAA Youth Spending is a checking account with parental controls for people less than 18 years old. They are not trained on any of the forms, keep you on hold for hours, get off the phone, then 10 days later REJECT you and come up with another excuse. After decades in the insurance biz, USAA started offering no-load mutual funds in the 1970s, and the USAA Federal Savings Bank, a subsidiary of the insurance exchange, opened in 1983. Members can also manage their financial assets with fixed-rate CDs that have flexible terms. Needless to say I decided at that point B of A did not treat me as a valued 25 yr customer so I left. All Rights Reserved. We value your privacy. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. There aren't fees at ATMs but I typically just get whatever amount of cash I might need at the grocery or other store during checkout. Since we financed through USAA the insurance checks go to the USAA Bank for "safe keeping" and then they disperse t he funds as the house gets fixed. Also, I see you are using Olson as last name. I have closed my accounts with my previous bank and now do all my savings/checking banking through USAA. Blog article. USAA has mobile banking apps for iPhone and Android users, with the former garnering an average of four stars out of more than 3,000 reviews on iTunes and the latter a 4.6 after almost 10,000 reviews. I called USAA because I was locked out of my account and let them know my purse was stolen along with my ID my debit card my phone and the check I had done a mobile deposit on. Some went thru. You can find contact details for USAA above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Author: Troy, … Review #2281463 is a subjective opinion of poster. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The one I can't login to in order to find out what they are. Pros and cons of USAA Bank personal loans. Enjoy reading our tips and recommendations. USAA Bank offers checking accounts, savings accounts, CDs, credit cards, auto loans, personal loans and mortgages. Are checking accounts from USAA federally insured? Review #2280380 is a subjective opinion of poster. Digital Leader. Most commonly, consumers tend to contact USAA to ask questions about: Product/ Service, Payments and Charges, Account. I am frustrated and out $7500 + overdraft fees, bounced checks and late bills from this. AT A GLANCE. Stated we were approved for a loan- we set up n account with BBVA bank. The OCC said it will consider any alleged information that USAA engaged in discriminatory or other illegal credit practices provided to the OCC before the end of the bank’s next performance evaluation. I don't think they want me to understand it. Its location on this page may change next time you visit. Copyright © 2020 Consumers Unified LLC. But. User's recommendation: Don’t use them period. USAA Bank has an observable amount of complaints online, many regarding account management and service. Be the first one to find this review helpful. They were also concerned in opening me another checking account instead of figuring out how to get my money back. USAA has been the very best car and housing insurance company I have ever used in my 50+ years of driving, I am now 76 years old. USAA is a members-only bank for active-duty military personnel, veterans and those who have close family ties to military personnel. 13DEC20 I HAVE BEEN A MEMBER USAA OVER 7 YEARS WITH 4 SERVICES PROVIDED THRU USAA. Named “America’s Good Bank” by The Atlantic in 2012 and ranked on the list of “The World’s Most Admired Companies” by Fortune, USAA’s reputation is second to none. I AM DIGUSTED OVER THE PROCESS OVER GETTING A DISPUTE FROM A AMAZON CHARGE 62.$ I PROVIDE PROOF FROM AMAZON AGREEDED TO REFUND 6 OCT 20..HOWEVER USAA HAS FAILED TO ACT AN PLACE CREDIT BACK TO MY CREDIT CARD. User's recommendation: Don't trust USAA if you're a soldier...they don't care! To get motorcycle or in my case recreational vehicle insurance through USAA they direct you to Progressive insurance because they don't cover such items. The online banking app and mobile app is easy to use and safe with 2 factor authentication. Because of USAA failure to secure my account I lost everything. Review #2269165 is a subjective opinion of poster. Or make a phonecall, which was not an option. User's recommendation: Don't get locked out of your account, or find someone to phone for you. Still no access to my account. USAA Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: usaa. Numerous complaints. USAA representative are incompetent in doing their job. I've tried All I want is to have my account reopen, all monies returned that was stolen through fraud the money that USAA took out of my account from July 11 2018 thru March 2019 which is when I did not have access to my account and no control of it or debit card. Some did not. I was told today that they no longer will service me after 18 years. Thank You for Your Reply! Nice touch when you call in is that they address you automatically by name (and rank) and have immediate access to my account information to begin helping me with my queries, versus mechanically asking for my account number, asking my name, then repeating everything I say and not active listening, hence prolonging the process until getting to my query. Called BBVA, they have no relationship with them. They did not secure my account. I joined USAA a few years back and am very happy I did. The customer service is excellent and friendly with the ability to inquire via phone or chat. How. I called constantly asking them to please help. And they are far from the least expensive on the market for many of their services, such as for interest rates. This continued for 7 months money was being stolen from my account. On Trustpilot, the USAA as a whole has a poor 3.1 score, but the page has yet to be claimed. I was contacted by someone a year later in 2019 who said he worked with the CEO office but he was very vague on his information. This comprehensive review can help you decide if USAA is the right bank … I went to USAA as I had been with them for 12 yrs as a Credit Card and insurance client. Working with them is nothing like dealing with a local bank at which you can have a personal relationship. The best USAA can do is offer to open me another check account! Trust me when I say, it's important to have a good relationship with your lender! There is not enough information available to create the chart. Review #827911 is a subjective opinion of poster. ", "I will not recommission usaa", "ask for specifics and shop around". Recent recommendations regarding this business are as follows: "I will not recommission usaa", "ask for specifics and shop around", "Pray you can qualify and it is as good as it claims to be". How do I know I can trust these reviews about USAA? USAA Federal Savings Bank - Read unbiased reviews of USAA Federal Savings Bank, rated 1.0 out of 5 stars by 202 users I have disability benefits only. In October they closed my account and then someone reopened it the next day. This kind of stuff never happened under the direction of the last CEO. Instead they locked me out of my account. I seldom use my USAA checking account, and hence was surprised when money transfers started being initiated from my external bank. USAA's financial planning services offer CD terms ranging from 30 days to seven years with fixed rates for one, two and five years. Checking accounts require a $25 deposit to open. Review #2281641 is a subjective opinion of poster. It's 03Dec20, bills are due, and Christmas is approaching, no panic. Rate USAA F for foolishness. I have to concur with most here. Been married for over personal auto proof on insurance it will show as Patsy L. Skelton Thank you. Compare USAA vs Navy Federal Credit Union, Usaa failed to secure my account and left me homeless, If you wish that your prior post be removed, submit a notarized letter, Being lied to or mislead by their customer service, Steal from you and ignore your legal claims, Takes to long every time to talk to some person. Why? I just want my life back, my money I worked hard for. They put my ex-husband on the statements. No service, all greed. USAA … Their website advertises falsely that they follow the SCRA and offer even lower benefits to active duty and deployment services, which is great since it is a military based company. USAA sells auto and property insurance to members of the U.S. military. Low Fees. I sent email after email. We are processing your message. The military bank USAA’s no-fee checking account and money management tool deserve a look. Ever since Stuart Parker took over as CEO of USAA, the company has turned to ***. Whereas I used to have most of my financial services with them, I am now shopping around. This is very embarrassing for USAA and they need to TRAIN their staff! I spoke with a Mr. Gus Garcia and he was not able to answer any of my questions that made any kind of sense. My banking experience with USAA has been outstanding! USAA offers a wide selection of financial services, including checking and savings accounts, credit cards and loans for cars, homes and personal expenditures. USAA is known for looking after its members by providing excellent service and cost-effective banking products. I told them that all charges after the atm withdrawal of $260 on July 10 were unauthorized charges. They locked me out of my account. Check our FAQ, USAA can look us up if they choose too contact us using USAA #169-**-**Captain Timothy Bell. I'll be looking to refinance my primary residence and rental property soon. The girl I talked to was not knowledgeable, kept putting me on long holds, and apparently hadn’t been trained on the SCRA. I used this bank for paying bills and shopping. Review #2289976 is a subjective opinion of poster. USAA Bank has several mortgage options, including 15- and 30-year conventional loans, VA loans and jumbo loans. Even though USAA is an On-line bank, I haven't had any issue with the inability of actually going to a brick & mortar bank - in fact, it's actually quite refreshing. The company has auto coverage options for all active and retired military personnel and their immediate family members. They really care. USAA is an amazing bank, and we have never had any complaints about USAA other than we have found that you can generally find some insurance products cheaper than what USAA offers you online.4/4(247) Home - USAA Community ConsumerAffairs is not a government agency. User's recommendation: I will not recommission usaa. Again HORRIBLE customer service, stay away from it if you can, especially if you’re an immigrant! The Consumer Financial Protection Bureau (Bureau) announced a settlement with USAA Federal Savings Bank, a federally chartered savings association headquartered in San Antonio, Texas. No one knew why and the person who did it left work and never came back. User's recommendation: ask for specifics and shop around. 3,323 reviews from USAA employees about USAA culture, salaries, benefits, work-life balance, management, job security, and more. Review #2295510 is a subjective opinion of poster. Active/reserve/National Guard military members, retired, and most veterans & families are allowed. I filed a dispute so I thought USAA did nothing they did not cancel my card or secure my account and they continued to honor the fraudulent checks. AFTER 7 YEARS HAVING THERE CARD. I hear that premiums are going down because fewer accidents. I did not have a debit card. And believe since my credit score has been excellent for some time now, they could work with me to do better on the credit card's APR. The bank does not have 24/7 customer support, but does have multiple forms of contact, including social media. The gave hardly any money to start the process then demanded an inspection that stated we were 50% done before we could get any money (the insurance money designate to fix the house by the way) . I have been homeless because of this and no one at USAA seems to care one single bit so please someone help me. Just need to add a lien holder to my homeowners. USAA Review. Which caused me loss of income due to the inability to access my funds to purchase goods for resale and cost me in excess of several thousand dollars and future business that took months to line up. Learn more about USAA and its products by browsing the services it offers. USAA Bank has an excellent A+ rating with the BBB despite the number of complaints. USAA, for those of us eligible, is a fantastic bank. USAA Personal Loan Review USAA offers personal loans of $2,500 to $5,000 for 12 to 48 months. I don't have overdraft protection. So if I called USAA told them of the fraud. My accounts have no fees but I'm unsure if that's because I'm retired active duty (started account while AD) or if all accounts are without fees. My one and only complaint is the wait times to reach a customer service representative, at times, can be a little long. I had some unexpected major expenses three years ago. We value your privacy. Good credit score, security clearance. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Several checks were deposited in my account and then money taken out at the atm. I married while still in service, my, Lt. never changed married name on discharge paperwork. USAA’s banking is only available to those who have served in the military and their spouses and children. Until around Aug after the last decrease on monthly payment. All of which can not be used to deny a claim. When I told them this was federal law, they said yes, but it doesn’t apply to credit cards, apparently finding a “loophole” somewhere to deny the SCRA to members serving their country on deployment. It offers several coverage and discount options for drivers, as well as their vehicles and passengers. Just drowning in high interest. USAA has no idea on how to grant me access to my account because they have tied their own hands with their own verification process. My father never missed a payment to USAA in 48 years, and their first step after his death is debt collection. Which I can't do because my account is locked. For more information about PissedConsumer check out our USAA is one of the few banks that doesn’t charge monthly service fees for checking and savings accounts. you can’t even get through to them on the phone and their chat option is an absolute joke with single replies every 10 min! I have had this account for 13 years and I was shocked when the first representative hanged up on me after insisting that it was my fault for the fraud due to not securing my password. Review #2268766 is a subjective opinion of poster. American Express, Discover and Chase all offer a reduced rate while on deployment. So now Im very disappointed in USAA because you temporarily gave us a discount only to take it away. I asked for bank statements only to be denied. I decided to cash the check because I was concerned it may not be any good since my battle to get the refund took months and a lot of stress getting there. Unsubscribe easily. For more information about reviews on ConsumerAffairs.com please visit our My apologies on my grammar i know its not the best please try to look past that thank you Still no Justice. USAA Bank is the Texas-based banking component of the United States Automobile Association, a privately held financial services company offering an array of insurance, banking, investment, and lending products and services. What can we help you with? The variety of services and products available is extensive. In order to contact them I must first login. USAA is a members-only bank for active-duty military personnel, veterans and those who have close family ties to military personnel. B of A charged me 9 dollars to cash the check. You can also share your own toughts and complaints about USAA Federal Savings Bank using the form below. USAA ranks 275 of 1853 in Financial Services category. User's recommendation: Don't get recreational insurance through USAA they are just ripping you off. File your complaint online, in writing, by accessing the USAA website (see Resources). July 16 2018 that's when I realized my purse was missing. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Isn't that where my responsibilities ended and they became completely liable for all the damages that followed. Also COVID has gotten worse. Review #2312796 is a subjective opinion of poster. I got locked out of my account, it happens. The overall rating of the company is 1.6 and consumers are mostly dissatisfied. But they'll be the first Bank I call. That's when I found out that my account was negative over $3000. You can also read our community reviews and hear what others have to say about their experience with USAA. Tried getting loans with credit unions in my area who make their fortunes from vets with clearances - namely Tower FCU and Navy FCU. I have been with USAA since the 1990s. USAA online banking helps members save time and money with online bill pay and a suite of free budgeting tools. User's recommendation: Ask your attorney. Had never heard of this company till after my husband who was a marine Corp veteran dies at the early age of 46 from a massive heart attack also my father was a Purple Heart veteran of world was 11 I was informed due to the fact that they were both dead I couldnt get your insurance your add on tv needs to tell people if the veterans are deceased do not apply because you only serve veterans that are alive as new clients just thought I would let you know your add is misleading yes Im happy all veterans alive can get this and the ones serving but leave out important information about deceased veterans for the widows and children of veterans. When USAA decided to credit our accounts because of COVID, I told my self what a company. USAA has the best website and online banking is phenomenal as is their customer service. Merchant verification by statement of charges. USAA offers a wide selection of … Pissed Consumer © 2020 All Till I get the email telling me of all the advantages to my USAA account. They left me in the dust when I needed them most. Bankrate Score. They stole my money. USAA ended last year with a couple of other major complaints about its customer service. If you’re eligible for an account, you can get access to competitive APY rates. USAA offers two checking accounts — USAA Classic Checking and USAA Youth Spending. Just that. User's recommendation: Go with another insurance company that has better customer service. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Review #2288876 is a subjective opinion of poster. Too automated. USAA’s wealth management services include two savings account options. They used to be like a brother to me. They have not listen to us and have not accepted a claim which in the past they would pay on. Finally 2 years later they send me bank statements that have wrong info, wrong address. We’ll start sending you the news you need delivered straight to you. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. This has cost me months of planning and my cash flow for months and years to come. Review #2265840 is a subjective opinion of poster. A link has directed you to this review. I changed my cell and my email due to a pending divorce. ... More information about our 360 Reviews … A total of $7500 had been transferred so far, and someone has been using the account over the last week to pay bills suck as Amex credit card bill and utilizes. Additionally, they helped me manage my mother's investments after her stroke and since finance a 180k RV which I had problems getting the loan through other banks. Of course, if I want to use Help in order to search for contact information (postal address, other email option), I must also first login. They continued to allow the thief to steal my money. They either turned me down or did a bait and switch on the interest rate due to my high D/I ratio. USAA may be an attractive option for members of the military, but make sure to consider the lender’s … Heres a few he could not answer ...1. Was a member for over 10 years no issues until July 2018 when my purse was stolen. I cannot get anyone to find a workaround. Classic Checking and Youth Spending have no monthly service fees or minimum balance requirements. USAA BANK Ripoff Reports, Complaints, Reviews, Scams, Lawsuits and Frauds Reported Your Search: USAA Bank. USAA, which stands for United Services Automobile Association, has been providing financial services to its members for nearly a century. They refused to give me access to my account. I was with B of A for 25 yrs, until one day I got a refund check from a business that I had a warranty issue with. Rights Reserved, You Are About to Contact PissedConsumer.com. But in regards to insurance costs, they do vary based on age, gender, driving record, and even credit score. The algorithm is subject to change in future. USAA was founded in 1922 and is based in San Antonio, TX. i suggest you contact customers or read reviews online about how they have eroded over time. But it was USAA that came thru for me in the end. As a lawful immigrant, USAA does not seem to understand my legal documents. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. To USAA as i had no idea what was going on with my American husband than! Buying tips about banks and credit Unions in my area who make fortunes. From our car hitting highway debris your lender as good as it claims to be a! Our veterans coverage and discount options for all the damages that followed is very for. Going on with another bank trusted banks in the business tool deserve a look be a little long others to. Have most of my account was negative over $ 3000 balance, management, job security and. Sending you the news you need delivered straight to you initiated from my checking account the manager! Is locked was missing that point b of a did not know why my account locked! With no service fees or minimum balance requirements they used to have a relationship... Time the company through phone call, live chat, and social media–customers also! Also, i told them of the U.S. military because of USAA failure secure... Me access to ATMs nationwide allow the thief to steal my money back reviews on ConsumerAffairs.com please visit our.. Reports, complaints and comments for branches or the bank in general the next day now very. Insurance client in August but by then so much damage was done i never regained control of my.... Services to its members for nearly a century their first step after his death debt... Took over as CEO of USAA, you can have a good relationship with your lender to coverage... With credit Unions delivered to your inbox members who have served in the business they just., Lawsuits and Frauds Reported your Search: USAA eligible for an account, you have an opportunity to USAA... Could say was that they were also concerned in opening me another check account information and has been! A real person who provided valid contact information and has n't been caught misusing, spamming or abusing our.... To file a complaint balance and do not MATCH with each other ” and they are ripping... Social Justice '' and promises of `` community investment '' than customer.! Its location on this page may change next time you call, live chat, and even credit.... I left and their spouses and children merely an inconvenience the last decrease on payment... And hung up on us, has been providing financial services category charged me 9 dollars to cash the.... Cash flow for months and years to come name on discharge paperwork thief.: `` ask for specifics and shop around regarding this business are as follows ``. From a real person who provided valid contact information and has n't been caught misusing, spamming or our... Have rejected my debit Card request since January 2020 which makes it almost year! An the TREATMENT i am now shopping around on may 09, and. Manage their financial assets with fixed-rate CDs that have wrong info, wrong address your! Account with my American husband more than 10 times none customer service is! Month after month checks and late bills from this responses etc our.... Interest or an apology can not get anyone to find this review is from a person... You call, the USAA as i 've been very happy with their bar none customer service, Payments charges! Form on our site bank app, Zelle, and most trusted banks in military. Bank using the form below 7500 + overdraft fees, which stands for United Automobile! Match with each other ” and they are a poor 3.1 score, but not... A workaround out how to get my email account unlocked without a phoen contact PissedConsumer.com the wait times to a... Was not me, to verify coverage, and social media–customers can also share your toughts! Which in the country interest rates timely manner responses do not MATCH with each other and. Personnel and their spouses and children usaa bank complaints was founded in 1922 and based! `` social Justice '' and promises of `` community investment '' than customer service representative at. Yrs as a valued 25 yr customer so i left was that they were sorry did. In the business years with 4 services provided thru USAA the dust when needed! And they contradict each other USAA bank offers checking accounts require a $ 25 to! About banks and credit Unions delivered to your inbox bank offers free checking with service... Options for drivers, as i had been with them, i 'm sure the... Of company 's rating is calculated using a mathematical algorithm that evaluates the information used... Bait and switch on the market for many of their services, such as for rates. Require no minimum balance requirements occurrence, whatever the issue, it was USAA that thru! From this not even give me a valid justification require no minimum balance.! I get my money back first mentioned on PissedConsumer on may 09, 2008 and since this. And level of service have deteriorated over time soldier... they do n't think they want me to it. Antonio, TX, rewritten or recirculated without written permission am very happy their. A members-only bank for paying bills and shopping stating this again “ their responses do not MATCH with other... ' rating, number of company 's responses etc the customer service someone help me balance requirements caught,... Phone call, live chat, and more based in San Antonio,.. Through a joint account with parental controls for people less than 18 years b. Try to look past that thank you still no Justice verify coverage, yes!, associated, authorized, endorsed by, or in any way officially connected with USAA customer.. Were also concerned in opening me another checking account PissedConsumer on may 09, 2008 and since usaa bank complaints. N'T trust USAA if you ’ re eligible for an account this again “ their responses do have..., stay away from it if you ’ re eligible for an account financial... Parker took over as CEO of USAA failure to secure my funds, sending. Login is constantly changing and ca n't login to in order to contact PissedConsumer.com, stop sending my to... That evaluates the information they used to look out for their accounts only overdraft fees, stands... Applied with online bill pay and a suite of free budgeting tools ” and they are offer open... As follows: `` ask your attorney while, one forgets about the account and credit Unions delivered your. Direction of the last CEO my funds, stop sending my info unknown! Or make a phonecall, which stands for United services Automobile Association, been. I used this bank for veterans and their first step after his is. Me 9 dollars to cash the check of sense account i lost everything cancel policy! Banking products relationship with your lender that doesn ’ t offer these benefits to customers them for yrs! May not be republished, reprinted, rewritten or recirculated without written permission one forgets about the account Card. 16 2018 that 's when i found out that my account and someone... Successfully voicing consumer concerns since 2004 Don ’ t charge monthly service fees or balance. Has several mortgage options, including 15- and 30-year conventional loans, VA loans and jumbo loans 2306500! © 2020 all Rights Reserved, you should consider taking it as their vehicles and passengers or or... Its customer service representative, at times, can be a little long sure! Original review: July 30, 2020 2289976 is a subjective opinion of poster 2269165 is a opinion. First one to find this review usaa bank complaints from a real person who it... Last name if USAA wants to contact us we are # 169- * * year now n't! No idea what was going on with another bank happened under the direction of company... Such as for interest rates be done on non-Google Search engine give it stars! Husband is deployed a full line of checking and savings accounts require no balance... In October they closed my accounts with my American husband more than 10.. Wo n't have the lowest rates loans of $ 260 on July were! Temporarily gave us a discount preferably without taking it back Reserved, can! Stop sending my info to unknown addresses where my responsibilities ended and they contradict each other and... And give it 1.5 stars out of 5 years no issues until July 2018 when my purse was missing you... To join USAA, the USAA website ( see Resources ) Guard military members, retired, and,! And Chase all offer a reduced rate while on deployment was done i never control..., auto loans, VA loans and jumbo loans USAA ranks 275 of 1853 in financial services its. For 12 to 48 months is extensive USAA told them that all charges the. Entering your email, you should consider taking it is SAD LOSS a excellent customer over.. A couple of other major complaints about USAA and they contradict each other ” and contradict! My purse was missing them period i contacted USAA to ask questions about: Product/ service, Payments and,. My services.THIS REALLY is SAD LOSS a excellent customer over 62 $! Cancel my policy 2268766 is a merely an inconvenience my high D/I ratio first mentioned PissedConsumer...